Once the order has been placed, it goes into our print queue automatically. If you notice a mistake in the words or images you have typed and approved prior to payment or the delivery address, we will endeavour to make the requested change if we are contacted within 1 hour via the ‘I’ve noticed a mistake’ contact form option at the bottom of this page only. If we are contacted after 1 hour, we will not be able to change the order. Once an amend has been submitted it will be confirmed on screen & an email confirming the amend will be sent to your email address. Please note that if you are requesting an amend to your order, this will delay dispatch of your item by 24 hours & no further proofs are supplied. Amends to orders sent via our general enquiries option are unable to be actioned.
I haven’t received my order confirmation email
Answer - At the time of order an automated order confirmation email with a thumbnail image of your design is sent using the email address the customer has used for the order. If you have not received this, please check your spam folder for this email before contacting us.
Can you create a bespoke design for me?
Answer - As all our designs are templates, which enable customers to see their personalised words preview as you type, we’re sorry but we are unable to create designs which are not featured on our website.
Where is my order?
Answer – All our orders are dispatched in two working days. Over 95% of our orders are dispatched via Royal Mail, and you will receive an order dispatched email which contains an order tracking link. If your order has not been delivered, please ensure you use the tracking information provided in the order dispatch email before contacting us. Please note once an order is in production, we are unable to change the delivery address with the carrier.
Where is my order – express delivery?
Answer – Express delivery items are dispatched on a on a 24 hour delivery service (excluding weekends) via Royal Mail or FedEx, which is estimated by our carriers & not guaranteed. As part of the express delivery cost, the production of your order is prioritised and it will be dispatched quicker than as a standard free delivery item & we do not give refunds if the item is not delivered in the estimated timescale. If your order has not been delivered, please ensure you use the tracking information provided in the order dispatch email before contacting us. Please note once an order is in production, we are unable to change the delivery address with the carrier.
I’ve ordered a combination of a print or canvas or cushion
Answer – if your order combines more than one type of product (print, canvas or cushion), please note that these items will be dispatched separately, so you will receive more than one parcel delivery. This will still be within the stated timescales on our delivery page.
I need my order in a hurry, do you do express delivery?
Answer - We have an express delivery option for £6.95. For prints & canvases, orders received before midday will be dispatched on a next working day delivery (excludes weekends). For cushions, orders placed before 9.30am will be dispatched in 2 working days on a 24 hour delivery service. Note some remote postcodes are excluded (see delivery page for details).
How long does it take you to dispatch my order?
Answer – All print and canvas orders are dispatched in 2 working days. All cushions orders are dispatched in 3 working days
Do you ship to addresses outside the UK?
Answer – Yes we do – We ship globally via FedEx Express. From dispatch delivery takes 2-3 working days, shipping to Europe & USA 4-5 working days, delivery to Rest of the World (see delivery page for details).
The instant previews are not working.
Can I change the font on a design?
Answer - As all our designs are templates, which enable customers to see their personalised words preview as you type, we’re sorry but we are unable to change the font on any design as they are pre-set to allow for text width on each line.
Can I change the font colours on a design?
Answer – Most of our designs have a number of multicoloured font options which are pre-fixed in position & can be selected as part of the colourway options & can be seen on our on screen previews. However, as all our designs are templates, which enable customers to see their personalised words preview on screen, we’re sorry but we are unable to change the font colour for individual orders.
Can I use emojis?
At present our live preview software is not able to process emojis.
My transaction cannot be processed
This is usually caused by the billing address not matching the card issuer's information on file. Please ensure that your billing address matches the name & address information which the card issuer has on file for you.
Some text looks like it is printed patchy or running out of ink
Some of our designs feature a distressed font to enhance the creative feel of the design. This is clearly shown on the on screen previews and referenced in the description of the featured design
Note our office opening hours are Monday - Friday 9am - 5pm (excluding bank holidays) & we are unable to respond to queries outside these hours.
You do not need to have a PayPal account to pay via PayPal. We accept all major credit and debit cards through this service