Contact Us & FAQ

Frequently Asked Questions

Please ensure you read the FAQ’s below before contacting us, which will give you a much quicker answer to your question. More than 90% of customer queries can be answered via the FAQ’s below

We want to ensure your order reaches you as soon as possible, so once your order has been placed, it goes into our print queue automatically. If you notice a mistake in your order or there is an error to the delivery address, we will endeavour to rectify your order but can only do this if we are contacted within 1 hour of payment via the ‘I’ve noticed a mistake’ contact form option at the bottom of this page. 

If we are contacted any later than this, your item will be in production & we will be unable to make any amends to your order. We are a commercial printer & operate 24 hours a day, 7 days a week.

Our amends policy is detailed below.

We will make up to 2 amendments to spellings, grammar, duplicated text or will alter your delivery details free of charge.

Any additional amendments to spellings, duplicated text or grammar (submitted within an hour of the order) will incur an administration charge of £5 per request. This is payable via a PayPal invoice sent within one working day of receiving the amendment request and will delay the dispatch of your item by a further working day after the invoice is paid. 

Once an amendment request (to spellings, grammar, duplicated text or delivery address only) has been submitted, acceptance will be confirmed on screen and an email confirming the change will be sent to your email address. Please note making any changes (including to delivery options) to your order will delay dispatch by at least one working day & no further proofs are supplied. 

Please ensure that the requested amend is very clearly stated what is incorrect & you have input exactly the word(s) that it needs changing to, stating the corresponding line(s)/position(s). If the request to amend is unclear in any way & it is manually amended incorrectly, we will not provide a reprint.

Requests for any changes sent via our ‘general enquiries’ option cannot be actioned.

As all our designs are templates that enable customers to see their designs previewed ‘live’ on screen, we do rely on these being checked by the customer prior to payment, & it is the customer's responsibility to ensure that the content and layout of the design is accurate and precise before approval when placing the order. This includes: - spelling, grammar, layout, colours, sizes, font size, quantities, delivery address and type of product e.g. print/framed print/canvas/cushion etc.

Due to our designs being bespoke software templates which requires coding, amendments other than spellings take up lengthy administration time for our creative teams and as a result, we are unable to make any changes after purchase for the following:

  • Changes to the size of text
  • Changes to the position of text
  • Changes to the design layout
  • Changes to the size of the final design to a non standard size
  • Changes to the background colour or text colour 
  • Changes from a print/canvas to a cushion
  • Any other creative changes

If your request refers to any of the changes detailed above your order will be produced without the amend being actioned

If you are requesting additional characters or words which are more than the maximum character limit for each line, the text size may be reduced to accommodate your amend.

We are unable to cancel any orders one hour after placing the order, as your order will be in production.

Answer – Please use our order tracking page before contacting us which will give you a quicker response. 

You will need to input your email address & order number & a link to our courier's website tracking will be displayed, where you will then need to input your tracking number, NOT your order number.

Prints & Canvases ordered before midday are dispatched the same day on a next working day delivery tariff. Orders after midday will be dispatched the following working day for a next working day delivery. (working days exclude weekends & public holidays). Cushions take an extra day to make & dispatch.

Express delivery items are dispatched on a on an estimated next working day delivery service (excluding weekends) via Royal Mail or FedEx, which is estimated by our carriers & not guaranteed. As part of the express delivery cost, the production of your order is prioritised and it will be dispatched quicker than as a standard free delivery item & we do not give refunds if the item is not delivered in the estimated timescale. If your order has not been delivered, please ensure you use the tracking information provided in the order dispatch email before contacting us. Please note once an order is in production, we are unable to change the delivery address with the carrier.

Answer – Please use our order tracking page before contacting us which will give you a quicker response.

You will need to input your email address & order number & a link to our courier's website tracking will be displayed, where you will need to input your tracking number, NOT your order number.

All our orders are dispatched in two working days. Over 95% of our orders are dispatched via Royal Mail, and you will receive an order dispatched email which contains an order tracking link. If your order has not been delivered, please ensure you use the tracking information provided in the order dispatch email before contacting us. Please note once an order is in production, we are unable to change the delivery address with the carrier.

Answer - At the time of order an automated order confirmation email with a thumbnail image of your design is sent using the email address the customer has used for the order. If you have not received this, please check your spam folder for this email before contacting us.

Answer - As all our designs are templates, which enable customers to see their personalised words preview as you type, we’re sorry but we are unable to create designs which are not featured on our website.

Answer – Yes, there is an option to add a short gift message to the recipient during the checkout process

Answer – if your order combines more than one type of product (print, canvas or cushion), please note that these items will be dispatched separately, so you will receive more than one parcel delivery. This will still be within the stated timescales on our delivery page.

Answer - We have an express delivery option for £6.95. For prints & canvases, orders received before midday will be dispatched on an estimated next working day delivery (excludes weekends). For cushions, orders placed before 9.30am will be dispatched in 2 working days on an estimated next working day delivery service. Note some remote postcodes are excluded (see delivery page for details).

Answer – All print and canvas orders are dispatched in 2 working days. All cushions orders are dispatched in 3 working days. Please see our delivery page for details.

Answer – Yes we do – We ship globally via FedEx Express. From dispatch delivery takes 2-3 working days, shipping to Europe & USA 4-5 working days, delivery to Rest of the World (see delivery page for details).

Answer - Please ensure that you are using the most up to date version of your internet browser and Javascript enabled.

Answer - As all our designs are templates, which enable customers to see their personalised words preview as you type, we’re sorry but we are unable to change the font on any design as they are pre-set to allow for text width on each line.

Answer – Most of our designs have a number of multicoloured font options which are pre-fixed in position & can be selected as part of the colourway options & can be seen on our on screen previews. However, as all our designs are templates, which enable customers to see their personalised words preview on screen, we’re sorry but we are unable to change the font colour for individual orders.

At present our live preview software is not able to process emojis.

We cannot accept returns or offer refunds of personalised products, as they have been produced as a bespoke product to the customer’s requirements (as we can’t sell your bespoke design to someone else). This is in line with current UK legislation & can be viewed on this link.

This is usually caused by the billing address not matching the card issuer's information on file. Please ensure that your billing address matches the name & address information which the card issuer has on file for you.

Some of our designs feature a distressed font to enhance the creative feel of the design. This is clearly shown on the on screen previews and referenced in the description of the featured design

Our frames can be found to be purchased separately on the following link

The stated sizes on each product page are for prints without a frame, so small size is A4 (297mm x 210mm) & medium is A3 (420mm x 297mm) etc

If you have made an amend within one hour of your order being placed (via the I have noticed a mistake option below only), you will have received an email confirming your amend has been actioned. The text in your dispatch email will NOT show the amend has been actioned as this is done manually on the artwork submitted

Whilst we pack all of our products robustly & with care, on very rare occasions they can be damaged in the courier network. If your order has arrived damaged, please contact us via the email address at the bottom of this page to advise of the damage. You will need to submit ALL of the following information & supporting evidence

  • Your order number
  • The date of delivery
  • A photo clearly showing the damage to the product
  • A photo showing all of the received product
  • A photo showing all of the outer packaging
  • A photo showing all of the inner packaging

All reports of damage must be submitted within 24 hours of delivery. This will enable us to take up the issue with our couriers. Once ALL of the above requested information & photos are received, we will advise on a replacement. Our email address is support@chatterboxwalls.co.uk 

Note our office opening hours are Monday - Friday 9am - 5pm (excluding bank holidays) & we are unable to respond to queries outside these hours.

Contact us

If you need to contact us about your recent order or your question is not listed please use the contact form below.

We will make up to 2 amendments to spellings, grammar, duplicated text or will alter your delivery details free of charge.

Any additional amendments to spellings, duplicated text or grammar (submitted within an hour of the order) will incur an administration charge of £5 per request. This is payable via a PayPal invoice sent within one working day of receiving the amendment request and will delay the dispatch of your item by a further working day after the invoice is paid. 

Once an amendment request (to spellings, grammar, duplicated text or delivery address only) has been submitted, acceptance will be confirmed on screen and an email confirming the change will be sent to your email address. Please note making any changes (including to delivery options) to your order will delay dispatch by at least one working day & no further proofs are supplied. 

Please ensure that the requested amend is very clearly stated what is incorrect & you have input exactly the word(s) that it needs changing to, stating the corresponding line(s)/position(s). If the request to amend is unclear in any way & it is manually amended incorrectly, we will not provide a reprint.

Requests for any changes sent via our ‘general enquiries’ option cannot be actioned.

As all our designs are templates that enable customers to see their designs previewed ‘live’ on screen, we do rely on these being checked by the customer prior to payment, & it is the customer's responsibility to ensure that the content and layout of the design is accurate and precise before approval when placing the order. This includes: - spelling, grammar, layout, colours, sizes, font size, quantities, delivery address and type of product e.g. print/framed print/canvas/cushion etc.

Due to our designs being bespoke software templates which requires coding, amendments other than spellings take up lengthy administration time for our creative teams and as a result, we are unable to make any changes after purchase for the following:

  • Changes to the size of text
  • Changes to the position of text
  • Changes to the design layout
  • Changes to the size of the final design to a non standard size
  • Changes to the background colour or text colour 
  • Changes from a print/canvas to a cushion
  • Any other creative changes

If your request refers to any of the changes detailed above your order will be produced without the amend being actioned

If you are requesting additional characters or words which are more than the maximum character limit for each line, the text size may be reduced to accommodate your amend.

We are unable to cancel any orders one hour after placing the order, as your order will be in production.

Please DO NOT use general feedback to request a change to an existing order (use the “I've noticed a mistake” option)

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