Contact Us & FAQ

Frequently Asked Questions

I’ve noticed a mistake
Once the print or canvas design has been paid for, it goes into our print queue automatically. If you notice a mistake in the words or images you have typed and approved prior to payment, as long as it hasn’t already been produced we will endeavour to make the requested change if we are contacted within 1 hour via email. If it is after 1 hour, we regret we will not be able to change the order. If we are able to make an amend we offer one manual amend free of charge. Please note that if you are requesting an amend to your order, this may delay dispatch of your item by up to 24 hours.
I haven’t received my order confirmation email
Answer - At the time of order an automated order confirmation email with a thumbnail image of your design is sent using the email address the customer has used for the order. If you have not received this, please check your spam folder for this email before contacting us.
Can you create a bespoke design for me?
Answer - As all our designs are templates, which enable customers to see their personalised words preview as you type, we’re sorry but we are unable to create designs which are not featured on our website.
Where is my order?
Answer – All our orders are dispatched in two working days. Over 95% of our orders are dispatched via Royal Mail, and you should have received a tracking email from our carrier when it has been dispatched. If your order has not been delivered, please ensure you use the tracking information provided from the carrier before contacting us.
I need my order in a hurry, do you do express delivery?
Answer - We have an express delivery option for £6.95. Orders received before midday will be dispatched on a next working day delivery (excludes weekends). Note some remote postcodes are excluded (see delivery page for details)
How long does it take you to dispatch my order?
Answer – All orders are dispatched in 2 working days.
Do you ship to addresses outside the UK?
Answer – Yes we do – We ship globally via FedEx Express. From dispatch delivery takes 2-3 working days, shipping to Europe & USA 4-5 working days, delivery to Rest of the World (see delivery page for details).
The instant previews are not working.
Answer - Please ensure that you are using the most up to date version of your internet browser and Javascript enabled.

Note our office opening hours are Monday - Friday 9am - 5pm.

Contact us

If you need to contact us about your recent order or your question is not listed please use the contact form below.

(only possible up to 1 hour after placing the order. After 1 hour, we regret we will not be able to change the order.)