Terms & Conditions

I confirm that I have read & understood the terms & conditions as set out below and have accepted them to proceed with my purchase:

Chatterbox Walls

This page (together with the documents referred to on it) tells you the terms & conditions on which we supply any of the products listed on our website www.chatterboxwalls.co.uk (our site) to you. Please read the terms and conditions carefully before ordering any products from our site. You (The Customer) should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Custom Prints, Canvases & Cushions

I understand that by paying for the item, I have approved the design I have created to proceed to production and it will be produced exactly as previewed. This includes spellings, grammar, layout, colours, sizes, fonts (including distressed fonts), quantities and type of print/canvas/cushion. It is important that (you) the customer checks that the spelling, grammar and word layouts, sizes, quantities and type of print/canvas are correct prior to approval and payment. It is solely the customer’s responsibility to check the design for spelling, grammar sizes, colour option and type of print/canvas/cushion prior to approval of the design created on our website prior to payment. Chatterbox Walls cannot be held responsible for any errors which are made with regards to the spelling, grammar, word layout, colour option, sizes and type of print/canvas/cushion. I understand that once I have approved the on screen preview (which appears on screen during the design process, before progressing to the basket checkout) and have paid for the item, a file of my design is digitally created automatically, which Chatterbox Walls do not make any further amends to, and the item goes into our print queue which can be printed almost immediately. In the event you notice a mistake in the words or images you have typed and approved, you are able to make a change using our automated amends system, if we are contacted within 1 hour of placing your order via the contact form on our FAQ website page using the ‘I need to amend my order’ option only. If you request a manual amend (subject to our amends policy), there is an administration charge of £5 per manual amend request. I understand that I cannot submit an amend more than 1 hour after the order has been placed & it will not be possible to change the order after this time. Once an amend has been submitted it will then be confirmed on screen & an email confirming the amend will be sent to your email address. We do not send a further proof. We are unable to process amends via telephone, social media or any other form of communication other than via the ‘I need to amend my order’ option on the contact us page of our website.

Our amends policy is defined as:

This option is for requesting AMENDS TO ORDERS SUBMITTED IN THE PAST HOUR ONLY. After one hour your order will be moved into our automated production & no further amends can be actioned.

If you have noticed a mistake or need to amend your order, you are able to make changes to it up to one hour after it is placed by editing your order by yourself using our automated system.

If you are unable to edit your order using our automated system, any additional amendments to spellings, duplicated text or grammar (submitted within an hour of the order) will incur an administration charge of £5 per individual amend & the amend will be actioned manually by our creative team. This is payable via a PayPal invoice sent within one working day of receiving the amendment request and will delay the dispatch of your item by 3 working days after the invoice is paid. In the event that the invoice for the administration charge to amend the order remains unpaid after 7 days, the order will be put into production, as per the original order approved at the point of ordering & the requested amend will NOT be actioned. Please see below our amends policy which makes clear amends requests which we are unable to action manually.

Once you have amended your mistake, acceptance will be confirmed on screen and an email confirming the change will be sent to your email address & supersedes any previous order confirmation details. If you do not see this confirmation either on screen or via email, the amendment request has NOT been submitted.

Requests for any changes sent via our ‘general enquiries’ option cannot be actioned. We are also unable to process amends via telephone, social media or any other form of communication other than via the ‘I've noticed a mistake’ option at the bottom of this page.

As all our designs are templates that enable customers to see their designs previewed ‘live’ on screen, we do rely on these being checked by the customer prior to payment, & strongly emphasize that it is the customer's responsibility to ensure that the content and layout of the design is accurate and precise before approval when placing the order. This includes: - spelling, grammar, layout, colours, sizes, font size, quantities, delivery address and type of product e.g. print/framed print/canvas/cushion etc.

Due to our designs being bespoke software templates which requires coding, you are unable to make any changes after purchase for the following:

  • Changes to the size of text
  • Add additional text or characters in addition to a line’s maximum number of characters
  • Changes to the position of text
  • Changes to the design layout
  • Changes to the size of the final design to a non standard size
  • Changes to the background colour or text colour 
  • Changes from a print/canvas to a cushion
  • Any other creative changes

We are unable to cancel any orders one hour after placing the order, as your order will be in production.

Making any changes will delay the dispatch of your order by 1 working day

Our contact details to submit an amend can be found on the following link or at the bottom of this page. Please ensure you select the 'I need to amend my order' option as we are unable to action amend requests via the general enquiries option: https://www.chatterboxwalls.co.uk/contact-us.php


All sizes stated are the print/aperture size only. Choosing a framed option will add 30 - 40mm to each side of the frame (in addition to the print/aperture size) for a standard frame & up to 10mm on a box frame.


I understand that the size of the file of the image I upload is directly related to the quality of the final printed image, and the image deteriorates the larger it is reproduced or printed.

Chatterbox Walls cannot be responsible for the final outcome of a print or canvas if the image you supply is of inferior quality or not suitable for a print size required by yourself. We will do our best to give you a quality finish but we cannot be held responsible for the end product if your supplied image is poor. It is the customer’s responsibility to ensure that all colours, sizes, filter effects and cropping areas are correctly supplied.


By supplying us with your image, you agree that you own the copyright or license or have the written permission of the copyright owner to use the photograph. Under no circumstances will Chatterbox Walls be responsible for any copyright issues arising as a result of you supplying us with any image, artwork or text copy that is in breach of copyright.

Right to refuse images

Chatterbox Walls holds the right to refuse images, which are deemed of very low quality or in contradiction with our business morals and principles. This may include but is not limited to, racial discriminating picture, pornography, poor artwork, and immoral or illegal materials.

Price and Payment

The price of any product will be quoted on our site, except in cases of obvious error. These prices include delivery costs (to mainland UK locations.) overseas orders will incur additional shipping charges to be paid separately. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation. Chatterbox walls is a subsidiary of Doodle Images Ltd. Transactions will appear as Doodle Images Ltd on your paypal account or credit/debit card


We aim to dispatch all orders within 2 working days (excluding weekends & public holidays) on an estimated Royal Mail tracked 48-hour delivery service, which is an aim & NOT a guarantee.

All standard free delivery orders will be produced & dispatched in the date order which we receive them, with no exceptions.

We also offer an express delivery option for £6.95 where your order is prioritised in production & dispatched on an estimated next working day delivery (see below for further information)

If you make an amendment to your order after purchase, your order dispatch will be delayed by at least one working day – more information on our amends policy can be found on our contact us page

Delivery will be provided by a trusted courier service and they will require for someone to be present to sign and collect the package. It is the sole responsibility of the customer to ensure that someone is available to take delivery. If an item is returned to Chatterbox Walls due to a customer not being available to receive the item on each delivery attempt, refusing delivery or has been held for collection by our delivery partner & not collected, an administration fee of between £5 & £10 (depending on the size of the item) payable in advance will be charged to resend the item. Additionally, no refunds will be given if an item is returned, as they have been produced as a bespoke product to the customer’s exact requirements (as we can’t sell your bespoke design to someone else). I understand this is in line with current UK legislation which can be viewed on this link.  Chatterbox Walls cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met.

We are unable to change the delivery address once an order is in production (1hour after placing your order)

Express Delivery

We also offer an express delivery option for £6.95 where your order is prioritised in production & dispatched on an estimated next working day delivery (see below for further information)

Express delivery orders are prioritised in production & dispatched within 1 working day of the order being placed & then dispatched on a next working day delivery by our delivery partner (so delivery is estimated to be 2 working days from placing the order), which is an AIM & NOT A GUARANTEE (by our delivery partners the Royal Mail & DPD). Please note we DO NOT OFFER REFUNDS on the express delivery cost if your item is not delivered within the estimated timescale. Chatterbox Walls cannot be held responsible for any delays by our delivery partners 

We are unable to offer a next day express delivery option to the following postcodes: AB31-56, BT1-82, HS1-9, IV 1-63, KW1-17, PA20-78, PH4-50, ZE, IM & Channel Islands.

If you make an amendment to your order after purchase, your order dispatch will be delayed by at least one working day – more information on our amends policy can be found on our contact us page

More information on our dispatch & delivery estimates can be found on the following link: https://www.chatterboxwalls.co.uk/delivery-costs.php

Multibuy Promotion Terms & Conditions

Terms & conditions for our Multibuy promotion - Save 20% on additional item

Discount will be automatically applied Can only be used as a single order transaction. Applies to cheapest item(s) only, with the highest priced item in the entire order not discounted. All items must be shipped to the same delivery address. Cannot be used with any other discount code. Multiple orders may be shipped separately. Excludes express delivery & international delivery charges.


Digital Downloads

Our digital downloads are a high resolution (300 DPI) downloadable jpeg file available to download on a link which will be emailed to you 90 minutes after your order is completed.

The downloadable file is the same that we use for printing, at 300 dpi and the same ratio as the printed poster. If you need to resize the file, this must be actioned on your device/software.

You can use the file to print your poster locally, home printer or as a file to use on social media.

Digital downloads are non-refundable & I understand that by purchasing a digital download I waive the right to the 14-day cooling-off period.

Whilst our digital files are calibrated to print industry standards (fogra39L), printed colours may vary slightly due to different colour monitors/printers.

Please note this design cannot be resold or redistributed in any way and is strictly for personal use only. Image reproduction rights do not transfer with the sale of this download.

Import Duties & Tariffs

If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Should an order be returned due to the non payment of import duty or local taxes no refund on your goods or shipping costs will be provided as they have been produced as a bespoke product to the customer’s requirements (as we can’t sell your bespoke design to someone else). 

Damaged items

Whilst we pack all of our products robustly & with care prior to dispatch, on very rare occasions they can be damaged in the courier network. If your order has arrived damaged, we sincerely apologise. Please contact us via the email address at the bottom of this page to advise of the damage. 

To consider a replacement, we require clear photographic evidence of the damage, including the packaging within 1 working day of delivery to be provided via email. 

Please submit ALL of the following information & supporting evidence

  • A photo clearly showing the damage to the product
  • A photo showing all of the received product from the front
  • A photo showing all of the received product from the back
  • At least one photo showing all of the front side of the outer packaging (which  also includes the address label)
  • A photo of the address label
  • At least one photo showing all of the back side of the outer packaging
  • A photo showing any damage to the outer packaging
  • A photo showing all of the inner packaging.

All reports of damage must be submitted within 24 hours of delivery. This will enable us to take up the issue with our couriers. 

Once ALL of the above requested information & photos are received, we will advise on a replacement. Submitting part of the information requested or unclear photos will cause a delay in your replacement being sent, pending all of the requested information being received. If ALL of the requested information is not sent, then no replacement or refund will be issued.

We do not offer refunds on damaged orders but will produce a replacement (or send a frame only or clear acrylic glaze) when all of the requested information has been received.

If a framed print is damaged, unless there is also damage to the print, only a frame will be sent as a replacement.  If only the clear acrylic glaze is damaged, only a replacement piece of this will be sent & not a new frame or print. It should take less than a minute to change the print or clear acrylic glaze by bending the clips on the rear of the frame using an upturned spoon.

Replacement orders due to damage will be dispatched on the same delivery tariff as the original order.

Our email address is support @ chatterboxwalls.co.uk 


Please note we cannot accept returns or offer refunds of personalised products, as they have been produced as a bespoke product to the customer’s requirements (as we can’t sell your bespoke design to someone else). I understand this is in line with current UK legislation which can be viewed on this link. In the event of a technical issue, photographic evidence will be required prior to a replacement being issued. We regret we do not offer refunds if this occurs.


All website design, text, graphic and designs of the prints and or products within the site are under strict copyright © Chatterbox Walls. You may not modify or replicate any item in any way without permission. You are not permitted to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in this website.

Colour Matching

Please note we will try our best to ensure the closest match possible using high quality commercial printing presses. However images and designs may vary slightly from those viewed on your device, due to the difference in how RGB (screen) and CMYK (print) processes show colour which is the result of the differences between how colour is produced on a computer/device screen and how it is produced on a printer printing on to paper & fabric, due to limitations, variations & calibration of browser & device software and backlit screens.

Data Protections & Privacy

We value customer privacy, working on a non-disclosure basis, and do not pass on client information to third parties (except for the needs of product delivery). In order to process an order we have to collect your name, address, e-mail address, telephone number (s). If you would prefer not to receive future communications from Chatterbox Walls promotions please contact us using the general feedback option. Please note that we do not store credit card details, nor do we share customer details with any third parties.

Events Outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non happening omission or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs, or other industrial action. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Impossibility of the use of public or private telecommunications networks. The acts, decrees, legislation, regulations or restrictions of any government.

Custom designs

we reserve the image rights to the design of any custom made design we may offer, sell or produce, and may use for resale to other customers in the future.Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to being the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. We retain the copyright to the design of any custom made design we may offer, sell or produce, and may use for resale in the future.

Entire Agreement

These terms & conditions and any document referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. OR We intend to rely upon these terms & conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


If any of these Terms & Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Our right to vary these terms & conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law and Jurisdiction

Contacts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales. These Terms and Conditions do not affect your statutory rights. Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.

Cookie policy

When we provide services, we want to make them as easy and useful for you as possible. Where services are delivered on the internet, this will sometimes involves placing small amounts of information on your device, (computer or mobile phone). These include small text files known as cookies. They cannot be used to identify you personally, cannot carry viruses, or install malware. We use cookies to help us improve users experience on this website and also for the site to determine what device you are viewing the site on in order for the correct most appropriate version to be shown. Chatterbox Walls is owned by Doodle Images Limited registered address Unit 11, Wheel Forge Way, Trafford Park, Manchester, M17 1EH. Company reg no: 08489301

This website uses Google Analytics to help analyse how visitors use this site.

Google Analytics uses “cookies”, which are small text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. Note the deliberate emphasis of anonymous, as no personally identifiable information is collected about you unless you explicitly submit that information via a fill-in form on this website. So if we need personal info from you – for example your email address to sign up to our newsletter, or to make an online purchase –Chatterbox Walls will ask for it and you will have the option to provide it or not.

The anonymous information generated by Google Analytics cookies about your use of this website. This information is then processed to compile statistical reports on website activity for www.chatterboxwalls.co.uk

We use these reports to evaluate aggregate visitor usage so that we can optimise the content, and its marketing, to better meet your future needs.

We do not link, or seek to link, an IP address with the identity of a computer user. In fact, we will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form. Google will not associate your IP address with any other data held by Google.

In summary, your anonymity is safe. That is Chatterbox Walls commitment to you as a valued reader and potential client.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify records which pages are being used. This helps us analyse data about web page traffic as an anonymous aggregate and improve our website in order to tailor it to site visitor’s usage. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages site visitors find most useful and improve upon the others pages. A cookie in no way gives us access to your computer or any personally identifiable information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Behaviourally Targeted Advertising Cookies

Chatterbox Walls uses first-party cookies for Google Analytics and may use third-party cookies for Google DoubleClick together to inform, optimise and serve ads based on site visitors past visits to your website.

Chatterbox Walls may use 3rd party cookies to serve you remarketing advertisements that we believe are relevant to your previous interests. For example, if you have visited our site and or purchased a product you could see a Chatterbox Walls advertisement on other sites within the Google Display Network that you visit.

However, we do not tell other sites who you are and we do not share your personal individual details. This is all managed through the Google Adwords Adsense network where data shared with 3rd parties by Google is an anonymous aggregate. Member websites of the Google Display Network display ads based on aggregate data supplied to them by Google.

See Google’s Interest-based privacy policy for more details- and how to remove yourself from seeing our adverts across the display network.


Can a website user opt out of Google re-marketing cookies?

Yes- Site users can opt out of Google Analytics for Display Advertisers and opt out of customised Google Display Network ads by visiting Google’s Ads Preferences

Ads Preferences

Yes, more details can be found here on this website.  https://www.google.com/settings/u/0/ads/anonymous

General Information on Remarketing

  • Need more general information on the practise of re-marketing in the EU and America?
  • Users of the worldwide web that are based in the UK and the rest of the European Union can visit www.youronlinechoices.eu and users of the worldwide web based in the US can visit http://www.aboutads.info/choices.
  • The above websites are not associated with Chatterbox Walls and we are not responsible for their content.
  • Can a website user block cookies?
  • Cookies help you to get the most out of our websites. However, if you do wish to disable our cookies then please follow the instructions below.
  • How to enable and disable cookies using your browser

Google Chrome

  • Click the wrench icon on the browser toolbar
  • Select Settings
  • Click Show advanced settings
  • In the Privacy section, click the Content settings button
  • To enable cookies in the Cookies section, pick Allow cookies by default
  • To disable cookies, in the Cookies section, pick Block cookies by default
  • Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google:
  • http://support.google.com/chrome/bin/answer.py?hl=en

Microsoft Internet Explorer 6.0, 7.0, 8.0

  • Click on Tools at the top of your browser window and select Internet Options
  • In the options window navigate to the Privacy tab
  • To enable cookies: Set the slider to Medium or below
  • To disable cookies: Move the slider to the top to block all cookies
  • Note there are various levels of cookie enablement and disablement in Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft:http://windows.microsoft.com/en-GB/windows-vista/B...

Mozilla Firefox

  • Click on Tools at the browser menu and select ‘Options’
  • Select the Privacy panel
  • To enable cookies: Check Accept cookies for sites
  • To disable cookies: Uncheck at Accept cookies for sites
  • Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling and disabling cookies


  • Click on Setting at the browser menu and select Settings
  • Select Quick Preferences
  • To enable cookies: check Enable Cookies
  • To disable cookies: uncheck Enable Cookies
  • Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/pr...

Safari on OSX

  • Click on Safari at the menu bar and select the Preferences option
  • Click on Security
  • To enable cookies: In the Accept cookies section select Only from site you navigate to
  • To disable cookies: In the Accept cookies section select Never
  • Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safar...

We may also use Facebook ads.

Steps from Facebook on how to opt out of our ads.